Grande Vegas Casino Privacy Policy

At Grande Vegas Casino, we place the highest value on player trust, ensuring that personal data is handled securely and with the utmost care. This privacy policy outlines the ways we collect, use, and protect your information, ensuring that you have complete transparency while using our services. Please take the time to review this policy to make informed decisions about your experience at Grande Vegas Casino.

Data Processing at Grande Vegas Casino

Our privacy practices comply with strict gambling regulations to ensure that personal data is processed securely and lawfully. This data processing is essential for you to enjoy our games and services without compromising your privacy.

Grande Vegas Casino is operated by a reputable company licensed in Curacao, adhering to all international laws on data protection. Consent to this policy is a prerequisite for using our services, and any updates to the policy will be communicated clearly. By continuing to use our services, you agree to any changes made to the policy.

Collection of Information

We collect various types of personal information during your interactions with our website, including:

Information provided during registration (e.g., name, email, address, and identification documents)
Records of communication via email, live chat, or other support channels
Transaction and gameplay history, which includes betting patterns and account activity
Documentation for identity verification, as required by legal standards
Cookies and browser data for a better user experience and targeted marketing

These details are essential for us to provide seamless service and to meet regulatory requirements like anti-money laundering (AML) laws.

Use of Information

The information collected is used for several purposes to ensure the smooth running of our operations, including:

Processing deposits, withdrawals, and placing bets
Providing customer support and answering queries
Conducting legal checks such as identity verification and AML compliance
Sending promotional offers, only with player consent
Preventing fraudulent behavior by monitoring user activity
Conducting market research to improve the player experience

At Grande Vegas Casino, we only use your data in ways that are necessary for providing secure and enjoyable gameplay.

Marketing Communications

We may use your data to send promotional communications about our latest offers and new games, but only if you've given consent. You can opt out of receiving these messages by adjusting your account settings or contacting our support team.

Disclosure of Information

Grande Vegas Casino does not sell or rent your personal data. However, we may share information within our organization or with trusted partners when required for legal compliance or to facilitate the services you use. Third-party providers may also handle your data for processing payments, conducting audits, or offering technical support, but only under strict privacy agreements.

Data Security and Retention

We take data security seriously and implement advanced technical measures to safeguard your personal information. We comply with legal retention requirements and store personal data for as long as necessary, including a mandatory five-year period following account closure in line with AML regulations.

Cookies and Tracking Technologies

To enhance your experience at Grande Vegas Casino, we use cookies and similar technologies to track website usage, optimize site functionality, and support marketing activities. While you can control your cookie preferences through your browser settings, disabling cookies may affect the usability of certain site features.

Your Rights and Contact Information

As a Grande Vegas Casino player, you have the right to:

Request updates to your personal information to ensure accuracy
Object to data processing for marketing purposes
Request the deletion or restriction of your data where legally applicable

Our dedicated Data Protection Officer (DPO) is available for any privacy-related concerns or inquiries, ensuring that your rights are respected in accordance with GDPR and other applicable laws. You may also contact the relevant supervisory authorities if you feel your data rights are not upheld.

Third-Party Data Management

Grande Vegas Casino may collaborate with external service providers to manage certain aspects of data processing, such as payment processing and customer support. These third parties are carefully selected based on their adherence to strict privacy policies, ensuring that your data is handled with the highest security standards. All third-party partnerships are governed by binding agreements to protect your privacy.